12th Process Excellence Week 2016

2015 has been a unique year for our PEX Network with an increased focus on change management within process excellence teams. We have noticed an increasing concentration on end to end process, customer centric approaches, and achieving excellence in continuous improvement. Currently, the PEX Network is the primary destination for process improvement professionals; with a community of over 100,000 members globally that continuously supports us throughout the research and development of our portfolio of events.

With the digital revolution dramatically changing the focus of process excellence professionals, we are seeing value placed on flexibility over standardisation, customers over cost and people rather than process. With this in mind, customer expectations in customer service have changed dramatically and organisations must find a way to produce better service while reducing cost.

In its 12th edition, the Process Excellence Management 2016 event will be addressing the latest challenges and opportunities that you and your peers are facing. Benefit from 40 + speakers, 150+ attendees and 35+ practical case studies to help you implement these essential techniques back on the job. This event will provide you with the opportunity to learn and network with national and international industry leading Process Excellence experts to identify opportunities, take away key strategies and gain insights for successful operational excellence.

Download Agenda

Main Themes

Leadership: Enabling Change and Overcoming Resistance

Process Governance: Building an Integrated Process Governance Framework

Achieving Customer Centricity & Loyalty through Operational Excellence

Examining Low Code and End to End Process

Data Analytics & Business Intelligence: Building more Effective Processes

Business Transformation: Linking attendr Process to Company Strategy & Value

Business Transformation: Linking attendr Process to Company Strategy & Value

Improving Process Efficiencies & Harnessing the Power of Business Architecture

The 12th Process Excellence Week 2016
Conference will include:


Case Studies an best practice examples by Australia’s leading customer service professionals


Interactive discussions including expert led panels and roundtables


Presence of prospective providers


Incredible networking opportunities


Interactive workshops to help you work through the most pressing challenges and develop key strategies you can implement back on the job

What will you take out of this Event?

Proven and practical experience is guaranteed at the 12th Process Excellence Week 2016 Conference. Valuable ideas and practices will be experienced first hand through case studies presented by executives. You will learn from national and international process excellence experts to gain insights, identify opportunities and take away key strategies for successful centricity, managing cultural shifts, and implementing & establishing process excellence capabilities.

Download agenda

Who will you meet at the 12th Process Excellence Week 2016 Conference?

Finance, Banking, Insurance, Superannuation

Federal and Local Government

IT & Telecommunication







In the Roles of:


Business Improvement

Continuous Improvement


Process Improvement

Quality Improvement

Six Sigma Master Black Belts

Lean Six Sigma

Operations Improvement/ Performance

Featured Speakers

View All Speakers

Sponsors & Exhibitors
Media Partners